Quality

At Alkare, we are committed to our values on quality and constantly strive to improve the standards and professionalism of our care through our pledge to create warm, caring and safe homely environments for all our clients. We believe Quality is not only a standard to be met and accepted, but a standard to be met, and constantly improved upon, in Quality of Staff, Quality of Service and Quality of Life.

Our Quality approach is monitored in a structured review via:

• External audits,
• Internal Audits,
• Experiential learning,
• Evaluation and Review by Senior management,
• Clear aims and objectives,
• Recruitment procedures,
• Effective leadership,
• Staff training (E.g. Induction, N.V.Q's),
• Individual staff performance (IPR's),
• Clients` individual plan of care,
• Care plan evaluation,
• Daily recordings,
• Staff supervision,
• Recording of staff details (i.e. qualifications, training etc),
• Satisfaction questionnaires, (clients, staff, social services, health authority etc) Management meetings,
• Regular staff and resident meetings.

We welcome and take seriously any feedback on our services and hope to use it to benefit our whole organisation. It is our belief that by listening to those who use our services, their friends and carers we can continually develop higher levels of care.